Telecommunications
Telecom Service Assurance Across Backbone and DCN, and CRM/BSS/OSS
Unified packet-based visibility across Backbone and DCN, CRM, BSS, OSS systems, and end-to-end service paths, enabling deep traffic insights, application and database analytics, and rapid cross-domain root cause analysis for telecom operations teams.
Problems We Solve
Where Visibility Breaks in Telecom Operations
Lack of unified visibility across CRM, BSS, OSS applications, Backbone and DCN infrastructure, and packet-level service paths.
Difficult to localize service degradation when the fault may reside in the network, backend application, database, or external parties.
Limited request-level insight (login failures, API latency, database calls) to validate CRM, OSS, BSS performance.
Backbone and DCN congestion, microbursts, traffic asymmetry, packet loss, and jitter are hard to pinpoint without raw packet evidence.
OSS and NMS alarms show symptoms, but cross-domain correlation to the root cause is manual or missing.
Outcomes that Matter
Full-stack observability
CRM, BSS, OSS observability down to session, API, and business levels.
Faster cross-domain RCA
Faster RCA for Backbone and DCN issues with packet-based evidence and multi-layer correlation.
Improved customer experience
Real-time detection of service latency, communication failures, and service anomalies.
Use Cases to Start With
Real-World Scenarios
CRM Portal Response Time Spikes
CRM portal response time intermittently spiked during peak care hours. Netis traced service requests end-to-end from client to CRM to middleware to backend services and identified a specific database call causing cascading delays, enabling the IT team to resolve the issue promptly.
Slow Login to BSS From Branch Offices
Multiple branch offices reported long login times to BSS applications hosted in the data center. Netis correlated packet paths across Backbone and DCN segments and application servers, pinpointing microburst-driven queue congestion on a Backbone aggregation link.
OSS Alarm Shows Degraded Service Quality
OSS alarms indicated degraded service quality, but root cause was unclear. Netis mapped traffic flows end-to-end and revealed routing imbalance on a core network path affecting service delivery, enabling coordinated network and application operations.
Core Capabilities
- Traffic, application, and database observability from packet-level analytics.
- CRM, BSS, OSS performance monitoring, including service delays, retransmissions, errors, and slow API and HTTP flows.
- Backbone and DCN performance analytics, including congestion, latency, retransmissions, and link anomalies.
- Full end-to-end path correlation across branches, data center, and critical service paths.
- Deep application-layer protocol decoding including HTTP, SQL, DNS, and TLS to reveal true service behavior.
- Raw packet capture with historical replay for evidence-driven RCA.
Deployment at a Glance
Deployment at a Glance
Agentless by design. Out-of-band collection delivers end-to-end visibility without changing production systems.
- Mirror traffic via SPAN, NPB, or TAP at key links across Backbone and DCN, and critical application junctions.
- Correlate evidence across segments to localize the fault domain and shorten handoffs.
- Expand coverage by adding capture points along priority service paths as needed.
Ready to Strengthen Telecom Service Assurance?
Talk to Netis about packet-based visibility and faster cross-domain RCA, without agents.
Contact Us